The Hona Browser Extension works by storing information in the "cache" of the browser. Errors (especially the "content is clocked" error) are typically due to the cache of your browser being full, which makes it so the Hona Browser Extension cannot function as expected. If you are receiving any errors, please try the troubleshooting options below.
Refresh the Page
Sometimes, simply refreshing the URL in your browser can temporarily clear up space in the cache and allow the extension to work properly.
If refreshing doesn’t resolve the issue, move on to the next step.
Clear Your Browser's Cache
Clearing your cache is the most common fix for errors in the extension. Instructions vary by browser—use the links below to find steps for your specific setup:
After clearing the cache, refresh the page again and test the extension.
Update Your Browser
An outdated browser can contribute to cache issues. Some browsers are configured to clear cache automatically, but this function may not work well if your browser isn’t up to date.
We also update the extension frequently to be current with the most recent browser versions, so it is always wise to make sure you're running the latest version of your browser.
Remove and Reinstall the Hona Extension
If you have tried to resolve your problem using one of the other method without success, we would recommend removing and reinstalling the Hona Browser Extension. Removing and reinstalling the Hona Browser Extension will:
Install the latest version
Clear out any stored errors or corrupted data
Be sure to fully remove the extension and re-download it from your browser’s extension store.
Instructions for Chrome
Open Google Chrome.
Make sure you're signed in to the correct profile (if you use more than one).Find the Extension Icon in the Toolbar.
Locate the small puzzle piece icon in the top-right corner of the browser. Click it to open the Extensions menu.Click the Three Dots Next to the Extension.
Find the extension you want to remove, click the three vertical dots next to it.Select "Remove from Chrome..."
A confirmation popup will appear.Confirm Removal.
Click “Remove” in the popup to uninstall the extension.
Instructions for Safari
macOS Ventura or later:
Open System Settings.
Click the Apple logo in the top-left corner and select System Settings.Scroll down and select “Extensions.”
You’ll see a list of Safari extensions installed on your Mac.Select the Extension You Want to Remove.
Click “Uninstall.”
A prompt will appear asking you to confirm.Confirm Removal.
Follow any prompts to remove the extension from your system.
macOS Monterey or earlier:
Open Safari.
Click “Safari” in the top menu bar, then select Preferences.
Go to the Extensions tab.
Select the extension from the left sidebar.
Click Uninstall, then confirm.
Instructions for Microsoft Edge
Open Microsoft Edge.
Click the Three-Dot Menu in the top-right corner.
Select Extensions from the dropdown menu.
Find the extension you want to remove.
Click the “Remove” link next to it.
Confirm Removal in the popup window.
Still Having Trouble?
If you've tried all of the above and you're still encountering the error, our support team is happy to help.
Email us at [email protected], and we’ll investigate further.