Hona

Within Hona's Project Dashboard, learn how to access your projects, apply filters, and  manage your cases efficiently.

Project Dashboard

How to use a Net Promoter Score (NPS) in Hona

NPS - Net Promoter Score

How to use the Review Request Feature in Hona for automated and manual requests

Client Review Requests

How to setup Hona Mobile App Push Notifications

Hona Business App Push Notifications

How to create and manage various roles for your contacts that will allow for multiple contacts to be associated with a single project

Multiple Contacts- Standalone (unintegrated)

In this guide, we'll provide a step-by-step process for effectively using Hona's form feature within your workflow

Forms

Learn how to install and enable notifications on the Hona App for your phone.

Hona Client App Setup

This article explains how to create a new calendar event using the Hona Chrome Extension.

How To Create New Calendar Events

Event Types act as templates for Calendar Events and reminders. This article will take you through the steps of creating an Event Type.

How to Create Calendar Event Types

Learn what Drip Notifications are, how to implement them, and best practices for using them.

Drip Notifications

Understand how notifications and automated messages function in Hona.

How Notifications Work in Hona

This article will detail the process of connecting your custom domain to Hona. This allows you to send emails from the custom domain.

Custom Domain Setup

Password Reset

Learn how to fix missing or unwanted notifications by adjusting your settings, filters, and delivery preferences.

Notification Settings - Troubleshooting

Braxton Medeiros

Brad Ivie

Tristan Wright

Learn about Hona features including automated updates, two-way messaging, client reviews, and more

Features

This article will go over how to create a new e-signature template. These templates will be used to send requests to your clients.

How to Create an E-Signature Template

This article will show you how to send an e-signature request to your client.

How to Send an E-Signature Request From a Template

This article will detail the quick send option within the e-signature feature

E-signatures -  How to use the Quick Send

Abby Peery

Learn how to set up E-Signature templates, automation, manual sending, and tracking.

E-Signatures

How to download and use the Hona Browser Extension

Hona Browser Extension

This article will cover some common issues when using the Browser Extension and how to solve them.

Hona Browser Extension- Troubleshooting

Learn how to download and set up the Hona extension in Safari on your MacBook.

Hona Extension on Safari using a Mac

How to use the Hona extension effectively

This article will explain the needed steps for you to take in Lawmatics prior to using Voice AI

Gathering Data for Voice AI in Lawmatics

Voice AI

How to set up an use Hona Two-Way messaging

Two-Way Messaging in Hona

This article explains what it means to host vs port a phone number in order to help your firm decide what is best for you!

How to Host Your Business Number with Hona

Step-by-step guide for clients not receiving their law firm's notifications.

How to Unblock Hona's Texting Number

Hona allows you to automate birthday messages to your clients, ensuring a personal touch without manual effort! Here’s a simple graphic to visually see how to set it up. Keep…

How to Automatically Send Birthday Messages in Hona

Hona’s Mass Messaging feature makes it easy to send a message to a group of people — or even all of your clients — in just a few steps.

Mass Messaging

Messaging

Setting Up Lead Capture for Your Law Firm

Lead Capture Setup

This guide will walk you through how to automate lead capture from your Hona Chatbot and seamlessly push those leads to your LeadDocket account.

Connecting Hona Chatbot with LeadDocket: Lead Capture Integration Guide

This article walks you through the process of sending information to your CMS using our automations tool.

Pushing Leads to an External System

This article takes you through the process of creating a lead, or intake, in Litify.

Creating Leads in Litify

Learn about Hona Leads including Setup, Lead Capture, Chatbot, and more!

Hona Leads

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/527006/5e1cb5f74b49a6f3fe0f28d7/900cb47ae966d384b9416f67386e5307.png)