Hona

This article will help you understand each section under the "Reports" section of the menu; Usage, Exports, and Feature Usage

Reports Overview

Track how clients interact with Hona, including adoption rate, time in phases, active users, and communication volume.

Reports - Usage

Identify areas for improvement by tracking how well your team is using Hona’s tools and configurations.

Reports - Feature Usage

Generate and manage data exports from Hona. Supports messages, reviews, notifications, and more.

Reports - Exports

Brad Ivie

Reports

Find answers and get help from Intercom Support and Community Experts

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