What You’ll Find in the Usage Section
Adoption Rate
This metric shows the percentage of clients who have logged into the Hona Portal. It reflects overall client engagement and helps you track how well clients are adopting the system.
12-Months Active Users
Displays the number of unique clients who accessed the Hona Portal over the past year.
Phase Breakdown (Percentage-Based)
Shows how long clients spend in each phase, displayed as a percentage of the overall client journey. Each project type will have its own graph. This helps identify where clients are spending most of their time and where possible delays may occur.
Average Days in Phase
This chart provides the average number of days clients spend in each phase. It's useful for identifying bottlenecks or phases that may need improved automation or communication.
Monthly Active Users (Graph)
A visual representation of monthly client logins, giving you a quick view of engagement trends over time.
Notifications Sent
A graph showing the total number of client notifications sent through Hona, broken down by:
SMS messages
Email messages
This breakdown helps you understand which channels are most used and can guide future communication strategies.
Why It Matters
The Usage section offers a high-level view of client interaction with Hona. Monitoring this data regularly can help firms:
Improve phase efficiency
Boost client communication strategies
Increase overall client engagement and satisfaction
If there are any additional questions, please reach out to your dedicated account rep or to [email protected].