Hona

You have a great idea for Hona? Learn how to submit product feedback directly to Hona's Product and Engineering teams.

How to Submit Product Feedback

Sarah Uluave

Braxton Medeiros

Tristan Wright

Learn how your staff/team members interact with Hona.

Hona Business User Experience

How to Reset Business User Password

Within Hona's Project Dashboard, learn how to access your projects, apply filters, and  manage your cases efficiently.

Project Dashboard

This article provides a detailed breakdown of the Case Info and Contact Info sections found when viewing a Hona Project/Case.

Understanding the Case & Contact Info in a Project

View and manage contact details, preferences, and linked projects in one place. (97 characters)

Contacts

New to the Hona Business interface? Learn everything you need to know here!

Navigating Your Hona Business Org

Understand how notifications and automated messages function in Hona.

How Notifications Work in Hona

Learn how to configure your Notification Settings to ensure you never miss a communication from your Clients.

Configuring Business User Notification Settings

How to setup Hona Mobile App Push Notifications

How to Configure Hona Push Notifications on your Mobile Device

Learn how to fix missing or unwanted notifications by adjusting your settings, filters, and delivery preferences.

Notification Settings - Troubleshooting

Use these articles to make sure you and your staff are being notified in Hona.

Business (Staff) Notifications

How to download and use the Hona Browser Extension

Hona Browser Extension

This article will cover some common issues when using the Browser Extension and how to solve them.

Hona Browser Extension- Troubleshooting

Learn how to download and set up the Hona extension in Safari on your MacBook.

Hona Extension on Safari using a Mac

How to use the Hona extension effectively

This article will help you understand each section under the "Reports" section of the menu; Usage, Exports, and Feature Usage

Reports Overview

Track how clients interact with Hona, including adoption rate, time in phases, active users, and communication volume.

Reports - Usage

Identify areas for improvement by tracking how well your team is using Hona’s tools and configurations.

Reports - Feature Usage

Generate and manage data exports from Hona. Supports messages, reviews, notifications, and more.

Reports - Exports

Reports

Learn about how the Hona Engage Subscription Billing works

How Hona Engage Subscription Billing Works: Active Cases

Understand how billing and usage are calculated at Hona

Billing & Usage

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/527006/5e1cb5f74b49a6f3fe0f28d7/900cb47ae966d384b9416f67386e5307.png)