š± How to Unblock Your Law Firm's Phone Number (iPhone & Android)
If youāre not receiving calls or texts from your law firm, itās possible the number was accidentally blockedāor that message blocking is enabled on your device. Follow the steps below to make sure you can receive calls and texts from us.
For iPhone (iOS)
š Unblock Calls
Open the Phone app
(This is the green icon with a white phone.)Tap Recents at the bottom of the screen
Find a recent call from your law firm.Tap the ā¹ļø (info) icon next to the number
Scroll down and tap āUnblock this Callerā
If you donāt see the number in Recents:
Go to Settings > Phone
Tap Blocked Contacts
Swipe left on the number and tap Unblock
āļø Disable Message Blocking
Go to Settings
Tap Messages
Tap Blocked Contacts
If your law firmās number or name is listed, swipe left and tap Unblock
Also, ensure that Filter Unknown Senders is turned off if youāre not seeing texts from numbers not in your contacts:
Go to Settings > Messages
Turn Filter Unknown Senders OFF
For Android
(Steps may vary slightly by phone model or Android version)
ā
š Unblock Calls
Open the Phone app
Tap the three dots (ā®) or menu icon in the top-right corner
Select Settings > Blocked numbers
Look for your law firmās number in the list
Tap the X or Remove next to the number to unblock it
āļø Disable Message Blocking
Open the Messages app
Tap the three dots (ā®) in the top-right corner
Tap Spam & blocked
ā If your law firmās number is listed here, tap and hold it, then select Unblock or Remove from spamTo check if message blocking is turned on in settings:
Go to Messages > Settings
Tap Spam protection
Turn Spam protection OFF (temporarily, to see if texts come through)
ā Still Not Working?
If you're still not receiving calls or texts:
Make sure Do Not Disturb is turned off
Disable or review any third-party call or text blocking apps
Save your law firmās number as a contact in your phone