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How to Unblock Hona's Texting Number
How to Unblock Hona's Texting Number

Step-by-step guide for clients not receiving their law firm's notifications.

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Written by Noah Davis
Updated this week

šŸ“± How to Unblock Your Law Firm's Phone Number (iPhone & Android)

If youā€™re not receiving calls or texts from your law firm, itā€™s possible the number was accidentally blockedā€”or that message blocking is enabled on your device. Follow the steps below to make sure you can receive calls and texts from us.


For iPhone (iOS)

šŸ“ž Unblock Calls

  1. Open the Phone app
    (This is the green icon with a white phone.)

  2. Tap Recents at the bottom of the screen
    Find a recent call from your law firm.

  3. Tap the ā„¹ļø (info) icon next to the number

  4. Scroll down and tap ā€œUnblock this Callerā€

If you donā€™t see the number in Recents:

  • Go to Settings > Phone

  • Tap Blocked Contacts

  • Swipe left on the number and tap Unblock


āœ‰ļø Disable Message Blocking

  1. Go to Settings

  2. Tap Messages

  3. Tap Blocked Contacts

  4. If your law firmā€™s number or name is listed, swipe left and tap Unblock

Also, ensure that Filter Unknown Senders is turned off if youā€™re not seeing texts from numbers not in your contacts:

  • Go to Settings > Messages

  • Turn Filter Unknown Senders OFF


For Android

(Steps may vary slightly by phone model or Android version)
ā€‹

šŸ“ž Unblock Calls

  1. Open the Phone app

  2. Tap the three dots (ā‹®) or menu icon in the top-right corner

  3. Select Settings > Blocked numbers

  4. Look for your law firmā€™s number in the list

  5. Tap the X or Remove next to the number to unblock it


āœ‰ļø Disable Message Blocking

  1. Open the Messages app

  2. Tap the three dots (ā‹®) in the top-right corner

  3. Tap Spam & blocked
    ā€“ If your law firmā€™s number is listed here, tap and hold it, then select Unblock or Remove from spam

  4. To check if message blocking is turned on in settings:

    • Go to Messages > Settings

    • Tap Spam protection

    • Turn Spam protection OFF (temporarily, to see if texts come through)


āœ… Still Not Working?

If you're still not receiving calls or texts:

  • Make sure Do Not Disturb is turned off

  • Disable or review any third-party call or text blocking apps

  • Save your law firmā€™s number as a contact in your phone

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