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The Hona app for firm staff

How firm staff put Hona on their phone, sign in, and turn on push notifications.

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What this article helps with: Putting Hona on your phone, signing in, and turning on push notifications.

Who this is for: Firm staff with a Hona user account, such as case managers, paralegals, and attorneys.

When not to use this article: To choose which events notify you, see Configuring Business User Notification Settings. If notifications are not arriving at all, see Notification Settings - Troubleshooting.

Overview

The Hona app for firm staff lets you work in Hona from your phone. It is the same Hona you use at app.hona.com on your computer, with the same features.

You add the app to your phone's home screen from your browser. It is not in the App Store or Google Play.

The Hona - Client App in the App Store and Google Play is for your clients, not for staff.

What you can do in the app

Everything you can do in Hona on the web, including:

  • Read and reply to client texts.

  • Open a case to check its phase, activity, and contact information.

  • See forms and signed documents your clients send.

  • Get push notifications when a client texts you, submits a form, or signs a document.

Install the app

iPhone

  1. Open Safari and go to app.hona.com.

  2. Tap the Share button.

  3. Tap Add to Home Screen. If you do not see it, make sure you are in Safari and your iPhone is up to date.

  4. Tap Add.

  5. Open Hona from the new icon on your home screen.

Android

  1. Open Chrome and go to app.hona.com.

  2. Open the browser menu and tap Add to Home screen or Install app, whichever your phone shows.

  3. Open Hona from the new icon on your home screen.

Sign in

Sign in with your own Hona user account. If you do not have one, ask your firm's Hona admin to add you.

  1. Open Hona from your home screen.

  2. Enter your work email and tap Continue with email.

  3. Enter your password. If your firm uses single sign-on, Hona sends you to your firm's sign-in page instead.

  4. If you have two-factor authentication turned on, enter the code from your authenticator app or the code sent to your phone.

If your firm signs in with Google or Microsoft, tap Continue with Google or Continue with Microsoft instead.

Forgot your password? Tap Forgot your password? on the sign-in page, or ask your admin to send you a reset email.

Notifications

Push notifications tell you on your phone when a client takes action, such as sending a text or submitting a form.

Turn on push notifications

  1. Open Hona from the icon on your home screen. On iPhone, push notifications only work in the installed app, not in Safari.

  2. On the Push Notifications banner, tap Notify Me.

  3. When your phone asks, tap Allow.

If you do not see the banner, make sure you opened Hona from the home screen icon. If it still does not show, remove the icon and add it again.

Choose which notifications you get

  1. Open the side menu and go to My Account > Notification Settings.

  2. Turn on the Push toggle for each notification you want on your phone. Some notification types do not offer push.

Turn off push notifications

In Notification Settings, turn off the Push toggles. You can also unsubscribe your phone under Subscribed Devices, or turn off notifications for Hona in your phone's Settings.

Tips

  • Always open Hona from the home screen icon so push notifications keep working.

  • Each person needs their own Hona user account. Notification settings are per person.

  • Clients who want an app can download the Hona - Client App. Clients who do not want an app can keep using the link in their texts.

  • Working on a computer? The Hona Browser Extension shows Hona next to your case management software.

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