Connect ChatGPT, Claude or Cursor to your firm's Hona data and ask about your caseload the way you'd ask a colleague. Answers come from live data, so nobody has to run an export first.
All you need is a Hona account and an AI client that supports custom connectors.
The address
Every firm uses the same address:
https://api.hona.com/hona/mcp
No company number needed. Sign in with your Hona account and the connector finds the firms you belong to.
Connecting
In your AI client, open the connectors or integrations settings and add a custom one.
Paste the address above and confirm.
Sign in on the Hona sign-in page that opens.
Approve the connection. This is where you tell Hona the client can act as you.
Back in your AI client, ask "What can you tell me about our cases?" to make sure it's working.
It takes about a minute.
Adding it in ChatGPT
Step 1. Open Plugins in the left sidebar, click Add in the top right, then choose Add custom MCP server.
Step 2. Name it Hona, paste the address above under Connection, leave Authentication set to OAuth, check I understand and want to continue, then click Create as a plugin.
Step 3. Sign in on the Hona page that opens and approve the connection.
Adding it in Claude
Step 1. Go to Customize, open the Connectors tab, click Add in the top right, then choose Add custom connector.
Step 2. Name it Hona, paste the address above into MCP server URL, then click Continue.
Step 3. Sign in on the Hona page that opens and approve the connection.
On a Claude Team or Enterprise plan? Only an organization owner can add custom connectors. If Add custom connector is greyed out, ask your Claude admin to add Hona for your team, then connect it from your Connectors list.
What you can ask
Ask in your own words. The connector picks the right report or lookup for you. A few examples:
"Which clients have gone quiet in the last month?"
"What's our average first response time this week?"
"Show me overdue escalations."
"Which clients have a gap in treatment?"
"Give me new cases by phase as a spreadsheet."
Behind those questions are 40+ ready-made reports, all filterable by date range:
Messaging: response and reply times, message volume, client response rate
Escalations: open and overdue escalations, resolution time, attorney requests
Caseload: new, stalled and at-risk cases, cases by phase, clients who've gone quiet or opted out
Client experience: NPS, check-in responses, new symptoms, pain trend
Treatment: gaps in treatment, appointment and provider attendance
Single client or case: timelines, conversations, check-ins and escalation history
It can also look up individual records (cases, clients, messages, tasks, notes, files, leads, forms and more), change notification settings, and turn any answer into a spreadsheet. Numbers match what you see in the Hona app, since it runs the same queries.
Extra tools by product
These only show up if your firm has the product:
Care Coordinator: view settings, update prompts, manage escalation rules and the follow-up policy
Demands: create demands cases, read case documents, get the demand letter draft and gap analysis
Provider Liaison: send an authorization document for e-signature
FAQs
Does connecting change what I can see?
No. You see the same firms and data you already see in Hona. A paralegal gets a paralegal's view.
Can it message my clients on its own?
No. Anything that would reach a client shows you what it'll say and waits for your approval.
Which AI tools does it work with?
Any AI client that supports custom connectors, including ChatGPT, Claude and Cursor.
We have more than one organization. Do we need a connector for each?
No. Connect once and it picks up every organization your account belongs to.
We connected with an older, firm-specific address. Do we need to switch?
No. Older connectors keep working with no deadline. The address above is just for new setups.
Can it see data from our case management system?
Only what syncs into Hona. Anything that lives only in your case management system, like notes written there, isn't available.
Can it read our case documents?
Not through the connector. Searching and reading case files happens in Lia on the web.
Troubleshooting
It worked, then stopped
Using the connector keeps you signed in. If it sits unused for about 30 days, you may be signed out. Remove the connector and add it again.
"Invalid redirect" when signing in
This one's on our end and needs a fix from Hona. We usually know about it already, but let your account team know which app you're using (ChatGPT or Claude, web or desktop) and roughly when it happened.
It signs in but finds no firm
You're probably signed in with a different account than you expected. Check which account your browser was already using.
Still stuck? Talk to your Hona account team.