What this article helps with: Downloading the optional Hona app, signing in, and turning push notifications on or off.
Who this is for: Clients of a law firm that uses Hona, and firm staff who help clients get set up.
When not to use this article: For a tour of the case tracker itself, see Hona Client Portal (User Guide).
Overview
You do not need to download anything to follow your case. Your law firm sends you case updates by text. Each text has a link that opens your case tracker in any browser.
If you prefer an app, you can download the free Hona app for clients. It has the same features as the web version. The app can also send you push notifications.
You never need a password. Not in the app, and not on the web.
What you can do in the app
The app and the web version work the same way. Depending on the features your law firm uses, you can:
See which phase your case is in and what comes next.
Read updates from your law firm.
Text your legal team and see your message history.
Fill out forms and sign documents your firm sends you.
Upload photos, videos, and documents, and see files your firm has shared.
Find contact information for your legal team.
You can switch between the app and the web version at any time. Both show the same case.
Download the app
The app is called Hona - Client App. It is free and published by Hona Software, Inc.
iPhone or iPad
Open the App Store.
Search for Hona - Client App.
Check that the publisher is Hona Software, Inc., then tap Get.
Or use this link: Hona - Client App on the App Store
Android
Open the Google Play Store.
Search for Hona - Client App.
Check that the developer is Hona Software, Inc., then tap Install.
Or use this link: Hona - Client App on Google Play
Sign in
You sign in with a link, not a password. Use the phone number or email address your law firm has on file for you.
Open the app.
Choose Phone or Email.
Enter the phone number or email address your law firm has for you.
Tap Send Link.
Open the text or email with your sign-in link and tap the link.
You stay signed in, so you do not need a new link every time you open the app. If you are ever signed out, send yourself a new link the same way.
Links in texts from your law firm also work. If the app is installed, they open in the app. If not, they open in your browser.
Did not get a link?
Wait 30 seconds, then tap Resend Link.
Use the newest link you received.
For email, check your spam or junk folder.
Still nothing? Contact your law firm. They can check the phone number or email they have for you.
Push notifications
Push notifications are only available in the app. They tell you right away when your legal team sends you a message or an update about your case.
Turn on push notifications
Open the app and sign in.
Open the menu, or tap More, then tap Account.
Under Push Notifications, tap Notify Me.
When your phone asks, tap Allow.
Turn off push notifications
Open your phone's Settings.
Find the Hona app. On Android, look under Apps.
Tap Notifications and turn them off.
To turn them back on, follow the same steps. The exact steps can differ a little by phone.
Getting help
For questions about your case, or if you cannot sign in, contact your law firm. They can confirm the phone number or email they have for you and send you a new link.