NOTE: THIS IS A TECHNICAL PROCESS THAT WILL REQUIRE THE ASSISTANCE OF HONA SUPPORT OR YOUR ACCOUNT MANAGER. PLEASE REACH OUT TO THEM TO ASSIST WITH CONFIGURATION.
To allow Hona to send emails from your firm's domain, you need to configure specific DNS records into your domain’s DNS settings. Follow these steps:
Step 1: Access Your DNS Settings
Log in to your domain registrar or DNS hosting provider (e.g., GoDaddy, Namecheap, Cloudflare, Google Domains).
Navigate to the DNS Management or DNS Settings section.
Locate the area where you can add new DNS records (often called "Custom DNS," "Advanced DNS," or "DNS Records").
Step 2: Add the Provided DNS Records
Hona will provide you with specific DNS records that will need to be entered. Please reach out to [email protected] or Account Manager for your specific DNS records to enter. These will typically include:
SPF (TXT Record) – Authorizes Hona’s servers to send emails on your behalf.
DKIM (TXT Record) – Ensures email integrity and authenticity.
DMARC (TXT Record, optional) – Helps protect against spoofing and phishing.
For each record provided:
Click Add Record (or similar).
Select the Record Type (usually TXT, CNAME, or MX).
Enter the Host/Name (e.g., @, hona._domainkey, or a specific subdomain).
Copy and paste the Value/Content exactly as provided by Hona.
Set TTL (Time to Live) to Automatic or the default value.
Save the record.
Step 3: Wait for Confirmation
The Hona Support team will verify the DNS changes. This could take up to 48 hours to propagate.