Your Hona Toll-Free Number
When you signed up with Hona, your Hona account was automatically assigned a toll-free number. This is the number that your Hona account will send a receive texts from.
But what if I want a different number?
It's best to let your Onboarding Manager know as quickly as possible if you would like your Hona account to be configured with a number that isn't the toll-free one automatically assigned during sign-up. If you are already live with Hona and would like to switch your number, please submit a request to [email protected] and they will connect you with the appropriate resources.
Other than the toll-free number, your options are:
Purchase an area-code number:
If you would like to purchase a number that is specific to your area-code, let your Onboarding Manager know as soon as possible. They will go through your options and help re-configure your account.
Host your own number:
To read more about how this process works, please visit the support article on "How to Host Your Number with Hona." After reading this, please reach out to your Onboarding Manager or [email protected] to walk through this process and re-configure your account.
Setting up Two-Way Messaging
From the menu on the left side of your Hona dashboard and click on "Company Settings" --> "Company Info"
Visual below:
Scroll down until you find the "SMS Messaging" section. Visual below:
1. Use this toggle to activate Two-way Messaging in your Hona Account
2. This will display the SMS Phone Number which your clients will receive SMS messages from.
3. Enter the Voice Forwarding Number of your choice. Your clients calls will be placed to this number if they attempt to call your SMS Phone Number.
Creating your Contact Card
The purpose of the "Contact Card" feature is to help your clients know it is you texting them. Enabling this will make it so a contact card automatically attaches to the first message sent to your client, encouraging them to save your contact for future communications.
Scroll up to the "Contact Card" section and then click on the pencil to edit. Visual below:
Fill out the fields below:
Auto Send
Toggling this on will automatically send your Contact Card to the first message your client receives after toggled on. Each contact will only receive this card once. Updates made to this card will not cause it to re-send to your contacts, so be sure your information is accurate before toggling this feature on.
Phone
Your SMS Phone Number will automatically pre-populate here. If your number changes after you go live with Hona, you will want to make sure you update your Contact Card as well.
Name
This is where you will put in the name of your business. When your client saves the contact card in their phone, this is the name that will auto-fill as the name of your business's contact.
Email
If you would like to add an email to your contact card, you can add one here.
Upload Logo
To add a personal touch to your contact card, you can also upload a logo. This will automatically set as the "profile picture" of your contact in your client's phone. To make sure this formats well in your client's phone, we suggest using a square logo with a minimum size of 400x400.