Hona

Use this article to learn the best way to define and organize your case types.

Best Practices for Defining Case Types

This guide covers how to organize case types, determine project phases, and create a communication timeline that builds trust while reducing manual work for your staff.

Best Practices for Building Project Types

Use this article to learn the best way to define and organize your case phases.

Best Practices for Determining your Phases

Sarah Uluave

Learn more about how other Businesses are building their Project Types in Hona and the best process to follow when making decisions regarding your Project Type(s)

Best Practices: Project Types

Find answers and get help from Intercom Support and Community Experts

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