Hona

Use this step-by-step to learn how to build a case tracker for your client's Hona portal.

How to Build a Project Type (Case Tracker)

Learn how to add, delete, and edit the content of your phases on the Hona portal

How to Build Phases

Learn what Drip Notifications are, how to implement them, and best practices for using them.

Drip Notifications

Tristan Wright

Sarah Uluave

Project Types (Case Tracker)

Use this article to learn the best way to define and organize your case types.

Best Practices for Defining Case Types

This guide covers how to organize case types, determine project phases, and create a communication timeline that builds trust while reducing manual work for your staff.

Best Practices for Building Project Types

Use this article to learn the best way to define and organize your case phases.

Best Practices for Determining your Phases

Use these articles as additional support for your Project Types.

Support: Project Types

Find answers and get help from Intercom Support and Community Experts

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