Hona

Use this article to learn the best way to define and organize your case types.

Best Practices for Defining Case Types

This guide covers how to organize case types, determine project phases, and create a communication timeline that builds trust while reducing manual work for your staff.

Best Practices for Building Project Types

Use this article to learn the best way to define and organize your case phases.

Best Practices for Determining your Phases

Product Team

Use these articles as additional support for your Project Types.

Support: Project Types

Find answers and get help from Intercom Support and Community Experts

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