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My Account/ Account Info/ Notification Settings

Learn how to view your account information/settings, configure 2-factor authentication (2fa), and configure your notification preferences

Tristan Wright avatar
Written by Tristan Wright
Updated this week

Account Info

This section is where you can adjust how your name appears within Hona. You can also configure 2fa (Two Factor Authentication)

Configure 2FA

The first thing you'll need to do is download an authenticator app on your phone (e.g. Authy, Google Authenticator, etc.).

Once the authenticator app is downloaded, click "Configure 2fa" and use the app to scan the QR Code. You should now have an authentication code for Hona in your app.

Copy the current authentication code into Hona, click Verify Code, and you're all set! From here on out, every time you log in you'll be prompted to enter the 2fa code.

Notification Settings

This section will allow you to customize what notifications you will receive from Hona activity. Here is a list of all the items you can be notified on:

Project Event Reminders

Lead Event Reminders

Project Two-Way Messages

Lead Two-Way Messages

Two Way Message (Without Project or Lead)

Project Form Submitted

Lead Form Submitted

Project Document Signed

Lead Document Signed

Project Review Submitted

Lead Review Submitted

Project NPS Submitted

Lead NPS Submitted

Lead Created

Each notification setting will allow you to choose from one of four types of notifications. Here is what they are:

  1. In-App Notifications

    • Badge Icon on the Hona Chrome Extension and in the company app

  2. Email (Immediate)

    • Receive an email notification for new inbound messages

  3. Daily Digest

    • Receive a daily email digest with all activity in the designated section

  4. Weekly Digest

    • Receive a weekly email digest with all activity in the designated section

How to use Filters to Personalize Notifications

You can filter notifications so you only receive them:

  • Where I am the Primary Contact

    • Only get notifications when you're the primary contact on the project

  • Where I have specific Role(s)

    • Only receive notifications when you have a specific role on the project

    • Roles can be set up in Company Settings - Team section

    • From the dropdown, you can select multiple roles to receive notifications.

  • All Projects

    • Receive a notification every time your Hona SMS number receives a message, regardless of whether you're associated with the project

  • Where I am on the Team

    • Receive a notification any time there is an inbound message for a project where you're part of the team

Conclusion

You've finished reviewing Hona's customizable settings within your Hona Account including Notifications and two-factor authentication. If there are any additional questions, please reach out to your dedicated account rep or to [email protected].

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