What this article helps with: Troubleshooting common issues with the Hona Lead Capture Widget, including the chatbot not appearing on your website, video not playing, and form submission problems.
Who this is for: Firm admins or web staff who have set up the Lead Capture Widget but are experiencing issues with it displaying or functioning correctly.
When not to use this article: If you haven't set up the Lead Capture Widget yet, see How to Configure Lead Capture Chatbot first. For optimization tips, see Best Practice: Lead Capture Widget.
Common Issues
Chatbot not appearing
Verify the code is properly placed in your website
Check if there are any JavaScript errors in your browser console
Ensure Lead Capture is enabled for your account
Video not playing
Confirm the video file is in MP4 format
Check if the file size is under the maximum limit
Try re-uploading the video
Form submission issues
Verify all required fields are properly configured
Check your phone number format
Ensure your follow-up message is set
Need Help?
If you encounter any issues during setup:
Contact your Hona support representative
Email [email protected]
Check our knowledge base for additional resources