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Troubleshooting: Leads Capture Widget

Your widget isn't working??? Oh no!

Sarah Uluave avatar
Written by Sarah Uluave
Updated this week

Common Issues

  1. Chatbot not appearing

    • Verify the code is properly placed in your website

    • Check if there are any JavaScript errors in your browser console

    • Ensure Lead Capture is enabled for your account

  2. Video not playing

    • Confirm the video file is in MP4 format

    • Check if the file size is under the maximum limit

    • Try re-uploading the video

  3. Form submission issues

    • Verify all required fields are properly configured

    • Check your phone number format

    • Ensure your follow-up message is set

Need Help?

If you encounter any issues during setup:

  • Contact your Hona support representative

  • Check our knowledge base for additional resources

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