Hona

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Within Hona's Project Dashboard, learn how to access your projects, apply filters, and  manage your cases efficiently.

Project Dashboard

View and manage contact details, preferences, and linked projects in one place. (97 characters)

Contacts

Tristan Wright

Braxton Medeiros

Sarah Uluave

Learn how your staff/team members interact with Hona.

Hona Business Experience

Learn how to view your account information/settings, configure 2-factor authentication (2fa), and configure your notification preferences

My Account/ Account Info/ Notification Settings

How to setup Hona Mobile App Push Notifications

Hona Business App Push Notifications

Learn how to fix missing or unwanted notifications by adjusting your settings, filters, and delivery preferences.

Notification Settings - Troubleshooting

Use these articles to make sure you and your staff are being notified in Hona.

Business (Staff) Notifications

How to download and use the Hona Browser Extension

Hona Browser Extension

This article will cover some common issues when using the Browser Extension and how to solve them.

Hona Browser Extension- Troubleshooting

Learn how to download and set up the Hona extension in Safari on your MacBook.

Hona Extension on Safari using a Mac

How to use the Hona extension effectively

This article will help you understand each section under the "Reports" section of the menu; Usage, Exports, and Feature Usage

Reports Overview

Track how clients interact with Hona, including adoption rate, time in phases, active users, and communication volume.

Reports - Usage

Identify areas for improvement by tracking how well your team is using Hona’s tools and configurations.

Reports - Feature Usage

Generate and manage data exports from Hona. Supports messages, reviews, notifications, and more.

Reports - Exports

Reports

Learn about how the Hona Engage Subscription Billing works

How Hona Engage Subscription Billing Works: Active Cases

Understand how billing and usage are calculated at Hona

Billing & Usage

Use this article to learn the best way to define and organize your case types.

Best Practices for Defining Case Types

This guide covers how to organize case types, determine project phases, and create a communication timeline that builds trust while reducing manual work for your staff.

Best Practices for Building Project Types

Use this article to learn the best way to define and organize your case phases.

Best Practices for Determining your Phases

Use these articles to help you get the most out of your Hona subscription.

Product Enablement

Find answers and get help from Intercom Support and Community Experts

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