What this article helps with: Creating and applying reusable message templates in Hona's 2-Way Messaging feature to streamline sending common messages to clients.
Who this is for: Firm staff who regularly send similar messages to clients and want to save time with reusable templates in 2-Way Messaging.
When not to use this article: If you want to send a message to multiple clients at once, see Getting Started: Mass Messaging instead.
Using Messaging Templates
Create message templates for common messages shared throughout your company by clicking on the "Plus" icon at the bottom of the page > Insert Message Template > and Selecting New Message Template.
Apply a message through the same message template button and then selecting the message template you would like to use.